Privacy Policy

At Karter Systems (operating as TraceDesk, Kartify, and Karter Systems IT), we take your privacy seriously. This policy explains how we collect, use, and protect your personal and business data across our SaaS platforms and local IT operations.

1. Information We Collect

We may collect the following types of information when you use our software or physical IT services:

• Identity Data: First name, last name, business name, and job title.
• Contact Data: Email address, billing address, and telephone numbers.
• Technical Data: IP addresses, browser types, and hardware diagnostic logs (for IT repair clients).
• Financial Data: Payment card details are processed securely via Stripe. We do not store your raw card details on our servers.

2. How We Use Your Data

Your data is used strictly to provide and improve our services:

• To register you as a new SaaS client or IT service customer.
• To process and deliver your software subscriptions or hardware repairs.
• To manage our relationship with you, including notifying you of updates to our terms.

3. Data Security

We have implemented appropriate enterprise-grade security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to Karter Systems engineers and approved sub-contractors on a strict need-to-know basis.

4. Your Legal Rights

Under UK GDPR, you have the right to request access, correction, or erasure of your personal data. If you wish to exercise any of these rights, please contact our data team at jamie@kartersystems.com.