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NEWCASTLE UPON TYNE & THE NORTH EAST

Enterprise-Grade
Local IT Infrastructure.

From emergency hardware repairs and data recovery to full commercial network deployments. We keep businesses and individuals in the North East online and secure.

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Engineering & Support standards trusted by commercial networks

WINDOWS SERVER UNIFI NETWORKS SYNOLOGY NAS CISCO SYSTEMS

Comprehensive Technical Support

We apply software engineering discipline to physical IT hardware. No jargon, just permanent solutions.

Hardware Repair & Upgrades

We breathe new life into failing laptops, desktops, and servers. We diagnose to the component level.

  • SSD Migrations & RAM Upgrades
  • Screen & Battery Replacements
  • Thermal Repasting & Cleaning

Commercial Networking

Eliminate Wi-Fi dead zones and secure your network. We design networks for modern high-bandwidth demands.

  • Mesh Wi-Fi Deployments
  • Firewall & Switch Configuration
  • Cat6 Ethernet Cable Routing

Server Deployments

Local data requires local power. We build, configure, and maintain on-premise servers for businesses.

  • NAS (Network Attached Storage)
  • Windows Server Administration
  • Automated Backup Rhythms

Remote Administration

Instant IT support without waiting for a callout. We log into your system securely to fix software faults.

  • Virus & Malware Removal
  • Email & Office 365 Setup
  • Software Troubleshooting

Data Recovery

Accidentally deleted files or a failing hard drive? We use advanced recovery tools to retrieve your critical data.

  • Failing Hard Drive Extraction
  • Deleted File Restoration
  • Secure Data Wiping & Destruction

Cybersecurity Audits

We lock down your digital perimeter. Essential for small businesses protecting client data.

  • Vulnerability Scanning
  • Endpoint Protection (Antivirus)
  • Staff Security Training Setup

Transparent Pricing

No hidden fees. Just straightforward, honest pricing for expert technical support.

Remote Support
£35/ hour
For software fixes, email setup, and virus removal via secure remote connection.
  • Instant Connection via Software
  • No Callout Fee
  • Billed in 30-minute increments after first hour
  • Zero travel time required
Book Remote Session
On-Site Callout
£65/ initial
Includes the first hour of on-site diagnostics and repair at your home or business.
  • Physical Hardware Diagnostics
  • Network & Wi-Fi Configuration
  • Parts billed separately (with approval)
  • £45 per subsequent hour
Request Callout
B2B Managed IT
Custom
Monthly retainer providing continuous support and maintenance for your company.
  • Priority SLA Response Times
  • 24/7 Network Monitoring
  • Automated Server Backups
  • Discounted hardware sourcing
Request Custom Quote

Experiencing Technical Issues?

Whether you need a commercial network overhaul or an emergency hardware fix, our North East engineers are ready to deploy.

Contact Karter IT Solutions

Frequently Asked Questions

What areas do you cover for physical callouts?
We operate across the North East of England. Our primary callout zones include Newcastle upon Tyne, Gateshead, Sunderland, North Tyneside, and South Tyneside. If you are slightly outside these boundaries, please contact us as we may still be able to assist for a small travel surcharge.
How does the remote support work?
Once booked, we will guide you to download a secure, one-time remote access tool (such as TeamViewer or AnyDesk). This gives our engineers temporary control of your screen to diagnose and fix software issues. Once the session ends, the access is permanently revoked until you authorise it again.
Do you provide the replacement hardware/parts?
Yes. If your repair requires new hardware (such as a replacement SSD, RAM, or a new screen), we will diagnose the issue and provide a transparent quote for the parts at market rate. We only proceed with ordering parts once you approve the cost.