Service Boundaries & Ethical Commitment

We believe that great IT support is built on trust. At Karter IT Solutions, transparency and integrity are at the heart of everything we do. This page outlines our service boundaries, giving you peace of mind that your technology is in safe, responsible hands.

What We Do

• Device setup, repairs, and speed boosts
• Privacy and security check-ups
• Broadband and mobile plan advice
• Smart TV and smart home setup
• Patient, one-to-one tech training
• Remote support setup

We focus entirely on solving your problem. No pushy sales, no unnecessary extras. Just simple, honest technology solutions tailored to you.

What We Don't Do

To keep your data safe and ensure everything is done properly and legally, there are a few things we do not cover:

• Physical hardware repairs: We do not fix cracked screens, solder parts, or replace internal components.
• Damaged hard drive recovery: If your drive is physically broken, we cannot rescue the data, but we can recommend a trusted specialist who can.
• Bypassing security: We do not hack, 'jailbreak', or remove manufacturer safety locks from phones and tablets.
• Illegal software: We will never install pirated, cracked, or unlicensed programs.
• Surveillance tools: We do not set up hidden tracking or snooping software.
• Unethical requests: We will not take on any work that breaks privacy laws or goes against our ethical standards.

Equipment & Parts Policy

We don’t carry stock or sell hardware, gadgets, or software licenses directly. This includes items like Wi-Fi routers, computer parts, printers, smart TVs, or paid antivirus subscriptions. We are more than happy to help you choose the best equipment for your needs, and we can even order it for you if you like. However, to keep things simple and avoid delays, any items we source on your behalf must be requested and paid for in full before your appointment.

Our Promise To You

We’re here to help you feel confident, not confused. Whether you know your way around a computer or feel completely lost, we work at your pace with patience and zero judgment. You can expect:

• Honest, upfront pricing: No hidden costs or surprises.
• Trustworthy service: We work within clear ethical and legal boundaries.
• A personal approach: We listen to your concerns and talk to you like a person, not a machine.
• Total attention to detail: We make sure every job is finished properly and nothing is missed.